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Web reservation conditons

Through its WEBSITE; http://www.barcelonina.com, de, BARCELONINA TOURS & EVENTS, SL, hereinafter the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information or purchase the products offered on this website, must register in the form of USERS / CLIENTS, which is acquired by completing the REGISTRY form, your data will be incorporated in an automated file for your protection by Royal Decree-Law-5/2018, for the adaptation of Spanish law to European Union regulations, for the application of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe , of, April 27, 2016, in its article, 13, and by what is stated in the LOPD-3/2018 of guarantee of the digital rights of December 5, by the LSSI-CE, 34/2002, Royal Decree, 1906/1999, of telephone or electronic contracting and the Law, 26/1984, of defense of consumers and users.

The General Regulation-EU-2016/679, in its article, 6, paragraph, f, and by the article, 7, of the LOPD-3/2018, of guarantee of the digital rights, exposes, that the interests or the rights and fundamental freedoms of the interested party that require the protection of their personal data, in particular when the interested party is a minor of 14, years who cannot give their consent for an online commerce to collect their personal data, being their legal representatives (parents or tutors) who can do it on their behalf, except when the child is at least 16 years old, their consent will be lawful.

  1. INFORMATION OF THE WEB CONTENT.

The WEBSITE: http://www.barcelonina.com, which Administrator is, BARCELONINA TOURS & EVENTS, SL,  an agency specializing in private tours with high-level guides to Barcelona, ​​where you will discover the buildings of Gaudi, the Gothic Quarter, the Ramblas and the most picturesque and pleasant corners of the city, extending the tour in discover Catalonia.

For, BARCELONINA TOURS & EVENTS, SL, each user of this website is a potential client who deserves our tours to live up to their expectations.   

  1. PRICES OF THE RESERVE.

The displayed prices indicated through the WEBSITE, include VAT, and the payment is made at the time of booking in the established payment systems.

  1. BOOKING CONDITIONS.

With the acceptance of the reservation conditions, the tours will be carried out with sun or rain, the bad weather will not be reason to cancel in tour.

The tour will begin and end at the time agreed by the client, delays by the client will not extend the schedule and the delay with time exceeding 30 minutes by the client without prior notice, will be considered NOT presented, (in these cases not the cost of the tour will be refunded.

the administrator of the website, www.barcelonina.com, always will send a message or email to user / client, confirming the details of the tour purchased.

  1. PAYMENT

the user / client, must pay for the total order amount by credit VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS or bank transfer

(in the bank transfers the tour will not be confirmed until admission becomes effective.)

the user / client must notify the administrator of the website any improper or fraudulent charge to the card used for payment, via email or v Telefonica, in the shortest time possible for the administrator to make the necessary arrangements.

  1. RETURN

5.1. RETURN PROCEDURE

All tours booked on the administrator’s website can be returned and reimbursed, provided that the USER / CLIENT communicates to the administrator his / her intention to return the purchased tour within a maximum period of 5 days prior to the same, If the communication is less than 5 days, the reserved tour payment will not be refunded.

  • Return of the money, if you wish, in other catalog tours.
  • If the reason for the return is attributable to the administrator of the website (the tour is incorrect or incomplete, is not what was requested, etc.), the amount of the refund will be refunded in whole or in part.

To proceed with a return, you must follow the following steps:

  • Inform before 5, calendar days of the day of the tour that wants to be returned. The information can be done via telephone, +34 639 77 54 30, or +34 639 77 49 17, or by email;  hola@barcelonina.com

 

  1. REIMBURSEMENTS TO THE USER / CUSTOMER

The administrator of the web page will manage the return order under the same system that was used for the payment. The application of the refund in the account or card of the USER / CLIENT will depend on the card and the issuing entity. The application period will be up to 30 days for credit cards.

 

  1. PRIVACY POLICY

BARCELONINA TOURS & EVENTS, SL, informs of the possibility of exercising rights of access, rectification, opposition, suppression, limitation, and portability, so that the user can obtain a copy of the personal data that has been provided on the web in order to be able to transmit them to other services, these rights may be exercised by any means that leaves a record of their sending and receiving to the address: PETRIXOL, 7, 2nd 1st, Postal Code: 08002, Location: BARCELONA, Province: BARCELONA, Email: hola@barcelonina.com  providing a photocopy of the DNI or alternative documentation that proves the identity.